From opening an account to withdrawing your winnings — the 90bet Help Center is with you every step of the way.
Select your issue and get a detailed step-by-step guide
Help with creating a new account, identity verification, changing your password, and all other account-related queries.
How to deposit and withdraw using bKash, Nagad, and Rocket — including limits and troubleshooting.
Welcome bonus, cashback, referral — how to claim and make the most of every offer.
Sports Betting, casino games, live dealer — how to play, rules, and tips.
Tips on protecting your account and personal data, setting up two-factor authentication, and staying safe online.
Help with downloading and installing the mobile app, browser issues, and device-related troubleshooting.
If the guide doesn't resolve your issue, our support team is always ready to help
The fastest way to get help. A support agent typically responds within 2–5 minutes. You can chat in Bangla.
Available 24/7For complex issues or detailed complaints, reach out via email. You'll generally receive a reply within 24 hours.
support@90bet.clickFind answers to the most frequently asked questions all in one place on the FAQ page — and solve issues on your own.
View /faqThe 90bet support team speaks Bangla and is specially trained to assist users in Bangladesh. Whatever your issue, hang tight — we'll get it sorted.
New to 90bet? Follow the steps below and you'll be all set within minutes.
Signing up with 90bet takes just 5 minutes. Create your account easily with a mobile number and email. The process has been designed to be as simple as possible for users in Bangladesh.
Upload a photo of your National ID card. Verification is usually completed within 1–6 hours. Once verified, you won't need to do it again.
You can deposit from as little as ৳10 via bKash or Nagad. Use a bonus code during your first deposit to claim your welcome bonus.
Cricket, football betting, or Live Casino — pick what you enjoy and dive in. Play responsibly and stay within your limits.
Check here to see if all services are running normally.
All systems are currently running normally. No maintenance is scheduled.
When something goes wrong on an online gaming platform, the most frustrating part is not getting the right help — guides written in English, hours of waiting, robotic replies that solve nothing. At 90bet, this is exactly where we do things differently.
Our support team speaks Bangla, knows Bangladesh's mobile banking systems inside out, and explains things in plain, everyday language — just like yours. Whether it's understanding what "transaction failed" means or figuring out how to meet a wagering requirement, your support agent will walk you through it clearly.
The biggest advantage of the 90bet Help Center is that it never closes. If something goes wrong at 2 AM after placing a bet, live chat support is still there for you. Eid, Pohela Boishakh — support doesn't take a day off.
Payment issues are the most common concern — and understandably so, since real money is involved. 90bet has a dedicated payment support team that handles these cases quickly. In most instances, the issue is resolved within 30 minutes.
If your account gets blocked or you notice any suspicious activity, contact support immediately. 90bet takes your account security seriously, and issues like these are handled as a top priority.
Troubleshoot Common Issues Yourself
Click "Forgot Password" on the login page. An OTP will be sent to your registered mobile number. Use it to set a new password.
Wait 10 minutes. If it still hasn't arrived, contact Live Chat with your transaction ID.
Check that you've entered the bonus code correctly. Bonuses are usually credited automatically after your deposit.
Clear your browser cache or try a different browser. Check your internet connection.
Processing usually takes 30 minutes to 24 hours. If your KYC isn't complete, please verify your account first.
Most common issues are answered in this list
| Issue | Possible Cause | Solution | Time |
|---|---|---|---|
| Unable to log in | Wrong password or account locked | Password Reset or Support | 5 Minutes |
| Failed Deposit | Low balance or network issue | Try again or chat with us | 10 Minutes |
| Withdrawal stuck | KYC incomplete or under review | Complete Verification | 1–6 Hours |
| Bonus Not Credited | Invalid or expired code | Provide the Code to Support | 15 Minutes |
| Bet not being accepted | Match started or line closed | Choose a different match or market | Instant |
| Account Block | Security verification required | Contact Us by Email | 24 Hours |
Take a screenshot as soon as something goes wrong — especially if a payment fails or an error message appears. Having that screenshot on hand helps our support team resolve your issue much faster.
Before contacting support, have your account ID, mobile number, and transaction ID on hand. This helps resolve issues much faster.
Not comfortable writing in English? No problem. The 90bet support team can respond in Bangla — just write in whichever language you prefer.
Support tends to be busier on big match days, especially during IPL or the World Cup. If possible, reach out outside those times for a faster response.
No 90bet support agent will ever ask for your password or payment PIN. If anyone does, be alert immediately and report it.
Check the relevant guide before reaching out to support — you'll often find the answer yourself and save time waiting.
Most Frequently Asked Questions